FIELD SERVICE ENGINEER III (GC, HPLC, IC, MS)

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

FIELD SERVICE ENGINEER III

Job Description

• As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.

• Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

• We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

• Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers.

Discovert Impactful Work

The Engineer II Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer II Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.

A Day in the Life

• Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation

• Must be client-focused, working in conjunction with Professional Services and outsourcing functions.

• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.

• Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.

• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.

• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.

• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).

• Show and demonstrate progression in training and certification for advanced products.

• Other duties may be assigned.

Keys to Success

Education

Bachelor’s Degree in Chemistry, Sciences or related field preferred

Experience

• 0-2 years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation

• Hands-on experience with Gas Chromatography, Liquid Chromatography, Ion Chromatography, Mass Spectrometry instrumentation (GC, HPLC, IC, MS) preferred

Knowledge, Skills and Abilities

• Effective communication skills and establishing good customer rapport are essential

• Ability to prioritize service requests and produce clear and concise documentation

Physical Work Requirements:

• Must be available for travel daily as required, and up to 50% overnight travel

• Must be able to lift 40 lbs.

• Must be able to stand for long periods of time

• Must be able to work overtime

• Must have a valid driver’s license

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.