Field Service Engineer II - Chromatography

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

FIELD SERVICE ENGINEER II - CHROMATOGRAPHY

Job Description

We have an exciting new job opportunity working for the world leader in the scientific community!

Would you like to work remotely?

We are looking for multifaceted individuals who can resolve problems and work directly with clients with whom you will form interpersonal relationships over time.

Territory: Remote based working from home office - San Francisco Bay Area and surroundings, up to 50% overnight travel may be required.

Experience & Responsibilities

• Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer (MS) equipment at customer labs.

• Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software.

• Train customers on MS equipment and software.

• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Regularly attend factory provided technical and service training on newest innovative products developed by Thermo Fisher Scientific.

• Must be team focused while working in conjunction with Service and Sales teams.

• Review customer data and run factory protocols to troubleshoot instrumentation.

• Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.

Preferred Experience

• Technical knowledge and experience maintaining HPLC, IC, and MS systems.

Field Service

• Minimum Education & Experience Requirement:

• High school diploma or equivalent required.

• 3+ years of maintenance on chromatography equipment experience.

• Bachelors degree preferred or equivalent work experience

At Thermo Fisher, we offer competitive benefits and opportunity to advance within the company! We understand the need for growth and support a wide range of career building programs. We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that can't be matched. It is our goal to foster a positive work life balance which you will be happy to retire in.

We were named Best Place to Work for Disability Inclusion in 2023 after our 6th consecutive year of receiving a perfect score. In 2022, we were also named Best Placed to Work for LGBTQ+ Equality for the eighth consecutive year. Establishing an inclusive culture is critical to empowering our colleagues so they can contribute their best ideas and bring their true selves to work each day.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us . A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits

This position may be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Compensation and Benefits

• The hourly pay range estimated for this position based in California is $34.61–$51.92.

• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

More information on our benefits