Service Specialist Applied Markets

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit

The function of the Field Service Specialist Applied Markets is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products with a focus on GC/LC/Darts-TQ instruments instruments

If you are interested in working with us, please send your CV in English.

SERVICE SPECIALIST APPLIED MARKETS (M/F/D)

Responsibilities

Working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:

• Service visits onsite for installation, repairs and esp high-level troubleshooting of complex issues for electromechanical systems (laboratory instruments); Diagnose causes of malfunction and actively resolve customers’ service issues

• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis

• Carry out procedures necessary to validate systems to certifiable standards

• Provide technical input to the sales team in non-routine sales cases

• Documentation of service cases including dispatching of service visits in CRM platform

• Provision of Engineer trainings to international audiences 2-3x/year

• The position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework support

• The position is home office based, preferably close Madrid (ES). Good travel connections for international travel will be important

Qualifications

A continuously learning mindset with problem solving focus; a motivated and positive personality; a proven expertise in engineering and high-tech laboratory equipment; a trustworthy, organized and responsible personality; an adaptable and flexible attitude towards business challenges – if these requirements fit you, you’ll need to apply to this position!

Personal

• Outgoing and good at building relationships through inspiring trust and confidence

• A professional image and a very high standard of personal presentation

• Self-motivation and a willingness to work with others towards a shared goal

• The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team

• Excel at continual learning in a rapidly advancing technological area

• Frequent travel within Europe is an essential part of the job; Occasional travel to America and Asia for specialist support can be required

Qualifications

• A tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry field

• Special acquired knowledge in the techniques GC-, LC-, Triple Quadrupole, QTOF and Maldi TOF MS

• A solid technical or scientific background gained in industry or academia

• A current driving license valid in Spain and Portugal

• No visa restriction preventing from travel in the USA or EU.

Skills and Experience

• Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation

• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems

• Good computer literacy, including familiarity with data system hardware and industry standard operating systems

• Ability to communicate effectively at all levels with good spoken and written English

• Fluent Spanish. Other European languages will be a plus.