Field Service Engineer (LC/MS)
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
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FIELD SERVICE ENGINEER
Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Field Service Engineer focused on key account support in Vancouver, Canada. The Field Service Engineer will install and support high resolution Mass Spectrometry Instrumentation, mainly focused on the Bruker timsTof instruments.
Responsibilities
Familiarize and train customers for basic operation of the equipment.
Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
Secure customer acceptance of installation and maintenance sign-off.
Perform installation of new systems, preventive and corrective maintenance.
Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists.
Perform other duties as required.
Qualifications
B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
Minimum 3 years’ experience diagnosing and repairing mass spectrometers.
Experience troubleshooting HPLC and nanoLC required.
Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
Experience with GLP and working in a regulated environment.
Strong technical skills involving analytical instrumentation.
Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
Focus on the Vancouver area with ability and willingness to travel up to 50% as required by customer demand.
May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
Valid Drivers' License issued by state of residence and in good standing.
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
