Field Service Engineer

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit

FIELD SERVICE ENGINEER

Function

The function of the Service and Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.

Objectives

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

Responsibilities

Duties

Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:

• familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory

• liaise with customers and colleagues in the site planning process prior to installation

• inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training

• carry out breakdown and planned maintenance at customers’ sites (may include 24/7 callout)

• provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis

• carry out procedures necessary to validate systems to certifiable standards

• provide of technical input to the sales team in non-routine sales cases

• frequent travel within the UK, Ireland and occasionally abroad is an essential part of the job.

Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

Duties will be carried out mainly in the UK and Ireland, with an occasional requirement to provide field service support on customers’ premises abroad or at the factory.

Reporting

The position reports to the UK Service Manager, who will agree expectations, offer guidance as necessary and provide framework support.

Location

The position is based at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad.

Qualifications

Competence

To carry out the duties to the level expected, the minimum competencies are:

Personal

• outgoing and good at building relationships through inspiring trust and confidence

• a professional image and a very high standard of personal presentation

• self-motivation and a willingness to work with others toward a shared goal

• the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team

• excel at continual learning in a rapidly advancing technological area.

Qualifications

• a tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience

• a solid technical or scientific background gained in industry or academia

• a current driving licence valid in the UK and Ireland

• no visa or other restriction preventing travel in the USA or EU.

Skills and Experience

• the capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation

• ability to diagnose causes of malfunction and to actively resolve customers’ service problems

• good computer literacy, including familiarity with data system hardware and industry standard operating systems

• the ability to communicate effectively at all levels with good spoken and written English.