Field Service Specialist

Metrohm is one of the world’s most trusted manufacturers of high-precision instruments for chemical analysis. Founded in 1943 by Bertold Suhner in Herisau, Switzerland, Metrohm has grown to an international company that supplies its products in more than 80 countries through more than 37 own subsidiaries and numerous exclusive distributors.

We are the Canadian division of world-renowned Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for a Field Service Specialist to join our Service team. This scientifically oriented position is your chance to be a part of a dynamic team and make an immediate impact!

Do you enjoy travelling to meeting scientists and solve customer problems? Do you excel at working with scientific instruments and supporting scientific applications?

FIELD SERVICE SPECIALIST

As a successful Metrohm Field Service Specialist you will apply your instrument /chemistry knowledge and technical experience to solve customer’s instrumentation requirements, support installations and ensure optimal system performance.

The majority of the on-site services will include installations, method development, validation, and training, in addition, may also include simple-to-complex repairs, preventive maintenance, certification, and more. This position will support Ontario and Quebec. The ideal candidate will reside in the greater Toronto or Montreal areas.

You will get to travel to a diverse group of labs, meet different people and see various instrument applications at work. You will have the resources to support the client face to face, via phone, email, and Teams. The ability to prioritize a busy schedule over a large territory is essential; positive customer relations, as well as good collaboration with local colleagues and customer support, ensure sure-fire success in this role. Significant field travel of over 75% will be required.

Ideal Experience and Education:

• BSc in Chemistry (or closely related degree). 2 years of chemical laboratory analysis and hands-on repair experience with scientific equipment. cGMP and IQOQ experience is an asset.

Additional requirements:

• Valid driver’s license, stable credit history and successful drug screening. Regional travel requirement will be assigned by manager. Proficiency to communicate in French is an asset.

Why Work for Us?

• Our innovative, high quality products are found in laboratories of all kinds academic, industrial, research, quality control, processing, manufacturing and scale-up and all over the world, although our efforts concentrate on North America. As part of a global entity and growing organization you will be part of a progressive and high-energy team, focused on bringing quality products to market and excelling in quality customer service. We provide a professional, dynamic environment and offer competitive salaries with an excellent benefits package.

These benefits include:

• Comprehensive Medical, Dental and Vision

• Basic life insurance and accidental death and dismemberment

• Short- and long-term disability

• Tuition reimbursement program

• Paid vacation, holidays, sick and personal days

• Generous RRSP Plan

• And more!

Metrohm Canada, Inc. is an Equal Opportunity Employer.