Field Service Engineer - Chromatography
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.
Field Service Engineer - Chromatography
Job Description
Every day, Agilent Field Service Engineers help our customers solve issues enabling scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.
Your Role
The ideal candidate will be based in the Bay Area and support customers within the territory.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on Chromatography and/or Mass Spectroscopy, (MS) systems.
- Diagnoses and resolves product performance problems.
- Contact customers on time and schedule service efficiently Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
- Maintain Agilent-s customer service reputation by complying with all corporate policies and procedures.
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilizes the complaint handling system as required.
- Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Complete administrative paperwork and computer reports promptly and accurately.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
- Responsive to customer requests for service and communicate proactively before, during and after service.
- Support other field engineers and customers in the solutions.
Qualifications
- bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar).
- 2-3+ years of experience in a similar position or experience as an end user.
- Knowledge of Chromatography, Mass Spectroscopy instrumentation, application, installation, calibration, and validation experience is a plus.
- Experience with Instrument Software such as OpenLab, ChemStation, Mass Hunter, or similar a plus.
- Experience with troubleshooting and problem-solving.
- Experience with the Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful, and timely.
- You enjoy traveling and visiting customers.
- You have a valid driver's license.
- Ability to travel up to 25% overnight.
The US pay range for this full-time position is $38.44 - $60.06/hr, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum new hire pay for the position across the relevant US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available at: https://careers.agilent.com/locations/americas/united-states/
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030.
- Option to Work Remote: Yes
- Travel Required: 50% of the Time
- Schedule: Full time
- Shift: Day
- Duration: No End Date
- Job Function: Services & Support
