Customer Support Engineer

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life.  Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.

Customer Support Engineer

Job Description

Every day, Agilent Customer Support Engineers help our customers solve issues enabling scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role

The ideal candidate will be based in the Bay Area and support customers within the territory.

• You will together with a small team of colleagues be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Pathology systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Deliver accurate and timely reporting of service jobs.

Qualifications

• 6 to 8 years’ experience as customer facing Field Service Engineer, preferably with experience on Medical Devices, Laboratory equipment or similar robotic/electromechanics and fluidics equipment.
• Good experience with Computer/Software/Server connected and operated equipment.
• You will need to be proactive and self-driven, as well as having curiosity and willingness to learn new products.
• Verbal and written communication is clear, respectful and timely.
• You enjoy travelling and visiting customers.
• Proficient level of Swedish and English.

What we offer

• A position in an international and dynamic working place with exciting challenges and opportunities. You will become part of a company that works according to these values:
• We move diagnostics forward
• We care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect
• We deliver effective diagnostic solutions valued by our customers

We are passionate about quality in the solutions we provide to our customers, in the passionate people we attract and develop, and in the processes we work by.

We will make sure you get all the training and development opportunities you need to become the best in your field!

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Option to Work Remote: Yes
• Travel Required: 50% of the Time
• Schedule: Full time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support