Product Support Service Training Specialist
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Product Support Service Training Specialist
The Thermo Fisher Scientific HPLC business has been setting decisive and innovative trends for many years in the development, manufacturing and marketing of instruments and software for High-Performance Liquid Chromatography (HPLC). To support our HPLC Product Support Service Training Team in Germering, Germany, we are looking for a Product Support Service Training Specialist (f/m/d).
Key Responsibilities
- Develop and create technical training materials with focus on HPLC products
- Plan and conduct online & presence technical trainings for our service organization and internal employees
- International Support of our service organization for resolving technical issues of our analytical instrumentation
- Responsible for cross-functional project work and –management (e.g. NPDI, PPI)
- Efficient communication of field feedback to all relevant departments in order to continuously improve our HPLC product and process quality
Keys to Success
Education
- Masters or Bachelor’s degree in a scientific or technical field with a background in chemistry, biochemistry or related or completed scientific education with work experience in a similar activity
Experience
- At least 3 years’ experience in HPLC or related analytical sciences
- Substantial experiences in analytical technology, mainly HPLC, as a user, service technician or in a support
- Hands-on experience with LC/MS systems, Xcalibur™ and/or Chromeleon™ software is desirable
- Good presentation skills. Advanced experience in adult training
- Experience in project management is an advantage
Knowledge, Skills, Abilities
- Strong organizational skills, structured working style and attention to detail are key to success
- Affinity to technical contexts, combined with strong critical thinking, problem solving capabilities, and organizational relations
- Take ownership of tasks and drive them to completion within agreed timelines
- Good presentation skills. Advanced experience in adult training
- Very good communication skills in German and English
- Good knowledge of Microsoft Office tools – Outlook, Excel, Word, PowerPoint
- Willingness to travel (inter)nationally (up to 25%)
What we offer
- Employment with an innovative, future-oriented organisation
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Exciting company culture which stands for integrity, intensity, involvement and innovation
If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.
Agency notice!
Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.
