Manager, Field Service

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Manager, Field Service

The Regional Service Manager will lead a team responsible for delivering operational excellence and organic revenue growth across the Life Science Mass Spectrometry portfolio for Thermo Fisher Scientific in the Hyderabad region India. The successful candidate will have an Engineering and business education and experience with driving process and organizational change. You will have strong communication, analytical, and presentation skills and the ability to collaborate across various multifunctional teams. We are looking for a positive, upbeat professional to build a strong team to accelerate growth in the region.

Responsibilities

• Responsibility for meeting customer SLA and internal critical metric objectives
• To achieve service revenue budget by championing company products, developing strong customer relationships and work closely with commercial and operations teams
• To be highly responsive and proactive in taking care of customer’s needs and maintain close relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised.
• To carry out your employment in an efficient and commercially appropriate manner

Requirements

Education

• Degree in Instrumentation / Electronics.
• Degree in Business will be an additional advantage.

Experience

• 10+ years of hands-on experience servicing Mass Spectrometry equipment
• Must have 3 years management experience.

Knowledge, Skills, Abilities

• Lead service team to achieve customer and operational excellence by delivering world-class service, leading key operational service metrics, and driving continuous improvement.
• Drive achievement of service revenue growth and profitability goals by focusing on market opportunities, key accounts, efficiency, and pricing; ensure forecast accuracy.
• Drive continuous organizational improvement to achieve better customer experience as well as a higher efficiency and effectiveness of the field service team.
• Partner with the Technical support group to increase level of competence in the team and minimize number and duration of escalations
• Achieve revenue forecasts.
• Encourage a team environment with open communication and active participation
• Promote a culture of growth and development centered on optimizing customer experience
• Partner with equipment sales and services sales in forming service strategies and relationships with key accounts, identifying new service business opportunities, and developing and promoting solutions across the entire portfolio of Thermo Fisher offerings.
• Conduct on-site installation/repairs/planned maintenance of LCMS equipment and follow testing procedures to ensure accurate working order
• Must have strong interpersonal and effective communication skills.
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement

Benefits

• We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
• Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Work Schedule

• Standard (Mon-Fri)

Environmental Conditions

• Various outside weather conditions

Apply today! http://jobs.thermofisher.com

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

Join our team at Thermo Fisher Scientific and be part of a world-class organization that is making a real-world impact. We value diversity and inclusion, and we believe in the power of collaboration to drive innovation. Apply today and start your story with us.