Engineer II, Field Service
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Engineer II, Field Service
Thermo Fisher Scientific Inc. is seeking an exceptional candidate to join our team as an Engineer I, Field Service in India. As a Customer Service role, this position offers a unique opportunity to make a positive global impact by enabling our customers to create a healthier, cleaner, and safer world. At Thermo Fisher Scientific, we are dedicated to developing world-class solutions for the toughest challenges, such as environmental protection, food safety, and disease cures.
Responsibilities
- Provide front line support for service, service sales, and spare inquiries to help achieve revenue targets.
- Perform onsite installation, calibration, preventive maintenance, and repair of HPLC, Ion Chromatograph, UHPLC and Charge Aerosol Detector instruments.
- Interact with customers with integrity, fairness, and technical expertise.
- Prioritize tasks based on business needs and meet call response time agreements for contract customers.
- Achieve revenue targets through successful execution of instrument repair, installation, and preventive maintenance.
- Build strong customer relationships to promote and close service contracts and other service products.
- Collaborate with internal partners to resolve customer issues and improve processes.
- Lead spare parts including ordering, usage, returns, and physical count.
- Maintain technical proficiency by attending trainings, team meetings, and staying up-to-date on new products, markets, customers, and competitors.
- Manage travel expenses and adhere to travel policies and guidelines.
Requirements
- Bachelor's degree in electronic engineering or related field, or equivalent work experience and knowledge.
- Minimum of 8 to 10 years of meaningful experience in a related engineering and/or customer-facing role.
- Effective questioning skills to identify customer needs.
- Effective time management and proactive approach in planning tasks.
- Collaborative individual who easily adjusts to new circumstances and offers valuable suggestions.
Working Conditions
- Frequent travel to customer sites, approximately 50% of work time.
- Work remotely at home and in a laboratory environment.
- Ability to stand for long periods of time.
- Handling of chemicals and hazardous materials.
- Flexibility for additional hours and flexible shifts.
Work Schedule
- Standard (Mon-Fri)
Environmental Conditions
- Various outside weather conditions
Why Join Us?
Make a difference by starting your professional endeavor with Thermo Fisher Scientific. Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an Equal Opportunity Employer and is committed to providing reasonable accommodations for individuals with disabilities in the job application process. If you require any accommodations, please contact us at 1-855-471-2255* to discuss your specific needs.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
