Field Service Engineer III (LCMS)
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Field Service Engineer III (LCMS)
At Thermo Fisher Scientific, we offer you the chance to work on meaningful projects that make a significant impact. As an Engineer II!, Field Service, you’ll be at the forefront of innovative and service excellence. Join a team that values collaboration, inclusion, and strives to deliver extraordinary service to our customers. This is your opportunity to work on groundbreaking technologies and be part of a high-reaching team dedicated to customer success.
Responsibilities
- Perform on-site installation, repair, maintenance, and qualifications of LSMS and Chromatography/Mass Spectrometry systems.
- Be customer-focused, working in conjunction with other Unity Lab Services (ULS) teams and Sales.
- Apply customer management software to track service calls, lead parts inventories, and complete job tasks flawlessly.
- Review reports and documentation from customers and inspect malfunctioning products to resolve nature and scope of the problem.
- Analyze review and inspection findings to figure out source of the problem and recommend repair, replacement, or other corrective action.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyze chemistry reports of technical problems to recommend modifications to eliminate future issues.
- Provide a communication link between the customer and the company to ensure that effective service is provided.
- Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
Keys to Success
Minimum Education
- High school diploma and 7+ years equivalent experience.
- Effective communication skills and the ability to establish good customer rapport are critical.
- Ability to prioritize service requests and produce clear and concise documentation.
- Capability to work independently within a customer location.
- Must be available to travel overnight up to 70% within the territory or other areas as required.
Essential Functions and Physical Requirements
- Ability to safely lift up to 50 lbs with assistance on occasion.
- Ability to safely lift and carry 25-30 lbs continuously throughout the day.
- Ability to bend, squat, stretch, and reach daily in a service function.
- Maintain a valid driver’s license and safe driving record.
Preferred Qualifications
- Bachelor’s Degree in Chemistry, Sciences, or a related field.
- 5+ years hands-on experience with Liquid Chromatography and Mass Spectrometry systems.
- 3 or more years of hands-on experience as a Service Engineer, particularly working with LCMS and LSMS instrumentation, or 3 or more years of relevant industry experience.
Work Schedule
- Standard (Mon-Fri)
Environmental Conditions
- Adherence to all Good Manufacturing Practices (GMP) Safety Standards
