Field Service Technician
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Imagine your future with us!
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
Field Service Technician
About the role
The primary purpose of this position is to be responsible for providing ALS clients with all necessary sampling activities, sample pick-ups and drop-offs.
About you
- Will be driving in assigned territories as directed by supervisor and picking-up samples and delivering them to the laboratory.
- Provide ALS clients with all necessary sampling activities, sample pick-ups and drop-offs.
- Communicate recurring bottles orders and directions to Field Services Coordinator to be placed in the scheduling program.
- Submit recurring bottles order and directions to the field Services Coordinator to be placed in the scheduling program.
- Provide a complete daily sampling log in the bound Field Logbook.
- Assist part/full time couriers with chain of custody, bottle preparation, and maps/directions for the completion of their assigned duties.
- Store all samples in a cooler with ice and deliver to ALS Sample Receiving.
- Provide an accurate and completed chain of custody record of any sample in your possession.
- Convey any ALS client requests or concerns to the Field Services Manager or appropriate Customer Service Representative.
- Maintain routine vehicle maintenance, including fluid checks and/or replacements; exterior and interior cleaning of company vehicle.
- Other duties as assigned.
Required Qualifications
- Current Drivers license with clean driving record
- Ability to operate company vehicle.
- Knows the region and able to read maps.
- Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%.
- Look for new ways to accomplish objectives.
- English verbal and written communication skills with the ability to communicate with clients, staff and management.
- Multi-tasked, organized, detail oriented, and possesses problem solving capabilities; will have good time management capabilities.
- Self-motivated and self-directed; able to work independently.
- High School education
- 1+ years working as a Courier, driver, messenger, or related position.
Physical Demands
- Able to speak and hear clearly while communicating with co-workers, Department team members, management, and clients.
- Able to lift up to 35 lbs on a consistent basis (may request and use a dolly for situations requiring heavy loads).
- Able to sit, drive, and walk for 100% of an 8 hour day.
- Must be able to drive and get in and out of vehicle.
- Dexterity in hands and fingers to operate vehicle, computer and other equipment.
- Must have average vision and able to see to read reports and operate vehicle, office equipment.
Working at ALS
Our people drive our success at ALS.
We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible, and rewarding career that has a positive impact on our people, the planet, and the communities where we work.
Our benefits include
- Structured wage increases
- Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning & development opportunities (unlimited access to e-learnings and more)
Everyone matters
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society.
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
