Sales Applications Manager (LC and MS)

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters and TA Instruments enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.  

Sales Applications Manager

Overview

As a member of the Northern Europe sales organization, you will be responsible for driving sales success in UK & Ireland by managing the UK & Ireland demolab team that delivers compelling demonstrations that showcase the company’s LC and MS product portfolio. We are seeking an individual who is passionate about sales, technology and leading a team to success.

Responsibilities

Responsibilities

• Your main responsibilities consist of leading and managing a team of Sales Application Chemists to achieve sales targets and objectives in UK & Ireland. You will foster a collaborative and high-performance team culture, providing guidance, coaching and mentorship to team members
• You will design and implement an effective sales demonstration strategy to showcase our leading technologies to new and existing customers, continuously analysing and improving demonstration processes to enhance effectiveness and efficiency
• You will work closely with sales teams to create a positive and memorable customer experience that positively drives a purchasing decision, in alignment with our business strategy
• You will perform demonstrations alongside the management of the demo lab team

Other responsibilities include but are not limited to

• Oversee daily operations of the UK & Ireland demo labs, ensuring a well-maintained, fully functional environment
• Oversee instrument/solution positioning through close communication with Sales Managers
• Provide internal training programs to continuously enhance team members product knowledge, presentation skills, report writing and commercial understanding
• Collaborate with technical support teams to address issues and challenges relating to demo equipment
• Effectively manage inventory and supplies to support the smooth operation of the laboratories
• Gather customer feedback to improve future demonstrations and processes
• Manage budget allocation for demo lab ensuring cost effective operations without compromising quality
• Ensure laboratories operates in compliance with industry regulations and standards
• Implement and enforce safety protocols to create a secure working environment for both team members and customers
• Generate regular reports on the performance of the demo laboratory, providing insights and recommendations for improvement
• Maintain accurate records relating to demonstrations, logging all customer interactions in Compass

Qualifications