Service Sales Manager (LC, LC/MS, HPLC/UPLC, HRMS, SFC & Informatics)
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters and TA Instruments enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Service Sales Manager
Overview
Service Sales Manager is a driven and innovative leader that will drive to grow service contract business which is more than 20% of total company revenue(40MUSD in 2024). Service Sales Manager also responsible for creating annual operating plan with APAC business partners and build service business strategy to achieve operating plan. Also responsible for forecasting management for overall service business. Reporting to the Service Director and influence to other service managers. In this capacity, he/she will also proactively partner with the commercial team to growth install base(IB) and to contribute to total company growth.
Responsibilities
- Achieve AOP for service contract business.
- Build and execute contract service business strategy
- Build overall service business growth strategy
- Manage and develop service sales and inside service sales team
- Manage overall service business forecasting
- Lead building strong relationship with VIP customer with commercial team
- Lead building relationship with local dealer to sell service contract
- Evaluate and implement new strategies for to drive Service business growth
- Staff hiring, training and development
Qualifications
- Bachelor’s degree/Bachelor’s degree in Business Administration etc.
- Knowledge of Waters’ product suite (LC, LC/MS, HPLC/UPLC, HRMS, SFC & Informatics)
- Minimum of 5 years prior management experience
- Fluent in Japanese, with strong English language skills (spoken and written)
