Field Service Engineer III (Indianapolis, IN - REMOTE)(LCMS)

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Field Service Engineer III (Indianapolis, IN - REMOTE)(LCMS)

Join the Thermo Fisher Scientific team and make a difference by enabling customers to find cures, to protect the environment, and to ensure food safety. Your work will have a real-world impact and provide satisfying career goals.

Location/Division

Our company offers a comprehensive range of lab services, support, and supply management in one place. Our outstanding people can customize solutions to meet business needs, whether they require service for one instrument or support for all lab needs.

To deliver service solutions without boundaries, programs are offered for all instruments, equipment, and laboratory supplies, regardless of vendor. As a laboratory partner, Thermo Fisher Scientific provides researchers what they need, when they need it, to improve their ability to focus on science and drive innovation. Let our expertise complement yours.

How will you make an impact?

As a Field Service Engineer, you will lead all aspects of field service support, customer relationship management, and provide detailed reports to our customers. You will collaborate with the Service Team to deliver technical expertise to customers, ensuring happiness and achieving high-quality results.

This position will be remote and focus primarily on Central Indiana, (Indianapolis).

What will you do?

• Perform on-site installation, repair, preventative maintenance, qualification, and validation across the region.
• Provide phone, augmented reality, and live support to resolve customer service requests.
• Maintain schedule, track service calls, handle personal parts inventories, and build accurate service reports.
• Responsible for solving and diagnosing customer's LCMS issues by applying instrument performance reports, field representative documents, and diagnostic reports.
• Coordinate problem resolution with factory engineering, customer service, and other personnel to expedite repairs.
• Report technical problems and trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems.
• Provide a communication link between the customer and the company to help ensure that effective service is provided.
• Regularly attend factory provided technical and service training on the newest and the latest quality products developed by Thermo Fisher Scientific.
• Assure the timely and accurate completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, and other administrative tasks.

How will you get here?

• Minimum Education Requirement is a BS and/or graduate degree in Sciences, Engineering, Electronics, and equivalent experience.
• 5 yr hands-on experience operating analytical equipment.
• Experience with method development and analytical chemistry preferred.

Knowledge, Skills, Abilities

• Must have valid driver license.
• Site location: Eli Lilly, Indianapolis IN. Ability to travel 60-80% overnight domestic travel may be needed to support region.
• Ability to work outside regular business hours, and/or on-call work.
• Regularly lift and/or move up to 40 pounds; and occasionally 100+ pounds with lifting team.

Benefits

• We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
• Each one of our 150,000 outstanding individuals have an amazing story to tell. Join us and engage in our unusual mission.

Apply today! http://jobs.thermofisher.com

Work Schedule

• Standard (Mon-Fri)

Environmental Conditions

• Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)