Engineer II, Field Service
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Engineer II, Field Service
As an Engineer II, Field Service at Thermo Fisher Scientific, you'll be at the forefront of our mission to deliver world-class service to our customers. This is an outstanding opportunity to work with dedicated individuals and brand new technology. Your hard-working nature will help us continue to compete as a pioneer in the scientific community.
Key Responsibilities
- Provide technical service, installation, operation, training, demonstration, and repair of GCMS, GC analyzers, GC equipment, and HPLC to Thermo Fisher customers.
- Demonstrate excellent technical proficiency in the Gas Chromatography product line.
- Install products at client premises and demonstrate features related to 21 CFR compliance under the CDS software.
- Deliver training and technical advice on instrument use, ensuring optimum performance.
- Investigate difficulties, tackle faults, and provide solutions or arrange for repairs.
- Act as a communication link between customers and Sales and Marketing teams.
- Monitor repairs, suggest product improvements, and provide regular customer visits.
- Assist with spare parts requirement monitoring and equipment maintenance.
- Achieve assigned spares and service revenue targets by promoting contracts, PM kits, instrument upgrades, and software upgrades.
- Travel extensively within the territory and potentially outside territory if required.
Qualifications
- Proven experience in a field service engineering role within the scientific industry.
- Strong technical knowledge of GCMS, GC analyzers, GC equipment, and HPLC.
- Outstanding troubleshooting and problem-solving skills.
- Ability to communicate effectively with diverse teams and customers.
- Willingness to travel extensively.
Work Schedule
- Standard (Mon-Fri)
Environmental Conditions
- Various outside weather conditions
