Remote/Online Support Engineer - Chromatography & Spectrometry

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

Remote/Online Support Engineer - Chromatography & Spectrometry

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life.  Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.  Information about Agilent is available at www.agilent.com. 

This is an exciting opportunity for you to join a successful and international team of technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs.

As a Remote Support Engineer, you will be providing technical support to our external customers (through phone, email, chat or social media) utilizing your remote diagnostic capabilities. Focusing on our chromatography and spectrometry products (GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES…), your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field. 

Your key responsibilities will include:

• Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio
• Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
• Remote trouble shooting on hardware and software
• Providing problem resolution to optimize the efficiency and uptime availability of customer systems

This is a hybrid position where you will be based in our offices in Milan (Cernusco-sul-Naviglio) and you will partially work from home (2 days a week).

Qualifications

We are looking for motivated individuals with the following background:

• University Degree in Chemistry or Life Sciences based discipline
• Hands-on experience (internship, apprenticeship, university projects or first postgraduate experience…) with chromatography and spectrometry analytical techniques such as GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES…
• Full proficiency in English and Italian

On a personal level, you are autonomous, outgoing and customer oriented. You enjoy working both autonomously and as part of a team. You have great communications and interpersonal skills to interact with many internal and external partners. You show a real can-do attitude and you like helping others and solving problems. Whilst being flexible and adaptable, you have also strong planning and organizational skills.

We offer: 

• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Travel Required: 25% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support