Field Service Engineer - LC/GC

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

Field Service Engineer - LC/GC

Agilent is committed to empowering scientists worldwide with innovative instruments, services, and expertise that drive discoveries and improve the quality of life. Join our team as a Field Service Engineer and play a key role in supporting laboratories by maintaining, troubleshooting, and optimizing Agilent’s sophisticated systems and solutions.

Key Responsibilities:

• Install, maintain, and repair Agilent and multi-vendor systems, including hardware, software, and networking products.
• Diagnose and resolve product performance issues to ensure minimal disruption to customer operations.
• Advise customers on preventive maintenance to enhance system performance and efficiency.
• Deliver coordinated solutions, including peripherals, communications, operating systems, and application software.
• Train customers and other field engineers on system use and standard processes.
• Maintain clear communication and provide outstanding customer service.
• Travel regularly to various customer sites and work with a diverse clientele.

Qualifications

• Bachelor’s, Master’s, or equivalent degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field. Validated experience may be considered in place of a degree.
•  proven experience in a field service role or as an end-user of analytical equipment.
• Experience in Chromatography (LC-GC); Mass Spectrometry experience is helpful.
• Strong troubleshooting and problem-solving skills in a customer-facing environment
• Familiarity with Agilent solutions is a plus.
• Valid driver’s license and ability to meet credentialing requirements for customer site access.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 26, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $49.52 - $77.38/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

• Travel Required: 75% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support