Customer Support Engineer - Chromatography

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

Customer Support Engineer - Chromatography

Every day, Agilent Customer Support Engineers help our customers to tackle issues that enable scientists and doctors to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a field service engineer for Agilent, you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LCMS along with other instruments).

You will work at a variety of customer sites, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedules service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service
• Deliver accurate and timely reporting of service jobs.
• This role won’t be head-office based and you will working remotely combined with travel to customer sites in Ireland (a company car will be available to you).

Qualifications

We are looking for an individual with the following background:

• University degree in Life Science related topic (Chemistry, Biochemistry, Biotechnology, etc…)
• Previous experience as a Field Service engineer is desirable but not essential
• First hands-on laboratory experience with chromatography solutions (LC, GC, LCMS…) as an end-user or in a technical support role
• Verbal and written communication is clear, respectful and timely.
• Good experience with Computer/Software/Server connected and operated equipment.
• Experience in LC/MS techniques is desirable but not essential
• You will need to be proactive and self-driven, as well as having curiosity and willingness to learn new products.
• You enjoy travelling and visiting customers.
• A Full, Clean EU driving license

We offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company Car
• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Travel Required: 10% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support