SEA Sales Assistant

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters and TA Instruments enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.  

SEA Sales Assistant

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an SEA Sales Assistant to support the very successful growth of our businesses across Australia. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As SEA Sales Assistant you are an strong support to SEA distribution manager who will bring to the market Waters’ products and services. You will demonstrate a clear grasp of SEA distribution strategy and understanding the patners’ business, as well as be able to take the knowledge and convert that into a solution and offering to the manager, with a primary aim of bringing “customer success”. This position brings you a great degree of flexibility working with SEA Distribution manager.

The successful candidate will be required to help the field sales, marketing activities, communicate with customers to connect between sales and service/application. With the customer-oriented mindset, meet the customer’s expectation and service. The candidate will be required to collaborate with Sales/Service/Application/CSR

Responsibilities

• Assist in ongoing review records and information to determine effectiveness of work processes and procedures via CRM(Salesforce)
• Assist in the preparation of sales proposals.
• Attend to all incoming Sales calls and collect vendor/customer information
• Assist vendor creation in Ariba as well as External vendor creation – to support filling up forms and to provide necessary documents for new customer, e.g., company details, bank account details, ISO, BizSAFE etc
• Maintain CRM data including account/contact & Opportunity creation, assist quote generation, and update.
• Following up backlogs to expedite deliveries and ensure no past due dates occur
• Support Sales team to prepare consumables/parts price quotes, order confirmation, shipping, delivery confirmation, AR tracking and other sales related documents, etc.
• Assist sales team to execute local MKT events, seminars/webinars etc. and communicate with APAC MKT team.
• Participate in process improvement activities to streamline work processes
• Provide Pre- and post-sales support, including managing physical returns, replacements, and other related activities - SEA (MY,SG, TH, VN, ID, PH)
• Provide post-sales support, including managing physical returns, replacements, and other related activities through CRM for service team.
• Perform back-up / standby duties as needed to ensure smooth daily Order Operations to support business growth.

Qualifications

• Minimum a Bachelor Degree or above, Business adminstration or related is preferred.
• Minimum 5 years of working experience in polymer, material, chemical related industry.
• Excellent communication and interpersonal skill
• Customer-oriented ability
• Enthusiasm for change and challenging convention
• Team player