Field Servce Informatics Engineer II
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters and TA Instruments enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Field Servce Informatics Engineer II
Overview
As Field Service/Informatics Engineer, you are an ambassador of Waters and will be responsible for achieving high levels of customer satisfaction in the field of Waters equipment and services.
The successful candidate will be responsible for installing and maintaining systems including liquid chromatography and Mass Spectrometry systems. The role will be field based with the engineer’s home location being Malaysia - preferance will be given for candidates based in Klang Valley. The role will demand interstate travel sometimes at short notice.
Responsibilities
- Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
Education:
- Bachelors/master’s degree in chemistry or Biology, engineering, computer science or other science related field is desired, will also consider applications with equivalent experience, training and education
Experience:
- Prefer but not required to have 1-year experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Prefer but not required to have experience working in Networked Environment, skillsets in server management
- Fresh graduates are strongly encouraged to apply. Extensive training will be provided
- Keen interest to work in challenging and dynamic environment with steep learning curve.
- Candidate selection will be based on adaptation, interest, and communication ability
Skills:
- Must possess a strong customer focus
- Strong communication skills: ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
Travel:
- This is a territory-based position with travelling within Malaysia, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training
