Field Service Engineer III (IC/LC) Atlantic Canada (remote)
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer III (IC/LC) Atlantic Canada (remote)
Job Description
Field Service Engineer III (IC/LC) Atlantic Canada (remote)
R-01321012
As an Engineer III, Field Service at Thermo Fisher Scientific Inc., you'll have the opportunity to make a meaningful impact on a global scale. Join our team in bringing our Mission to life every day, enabling our customers to make the world healthier, cleaner, and safer. We provide exceptional resources to help you achieve your individual career goals while developing solutions for some of the world's toughest challenges, such as protecting the environment and finding cures for cancer.
Location/Division Specific Information:
We are seeking a candidate based remotely in Atlantic Canada, with a preference for Moncton NB, Halifax NS, or Charlottetown PEI. Daily travel within Atlantic Canada is required, with up to 20% out-of-area travel for training or emergency coverage.
Job Responsibilities:
- Lead all aspects of field service support and customer relationship management for our customers
- Provide complete services on Chromatography and Trace Elemental systems, including installation, repairs, preventative maintenance, and instrument qualifications
- Act as an advocate for Thermo Fisher Scientific in customer laboratories and drive growth
- Maintain positive relationships with customers and ensure excellent customer experience
- Efficiently complete trainings and work with a mentor to obtain timely certifications
- Address opportunities and challenges with high energy and passion in a fast-paced environment
- Maintain a strong focus on safety and adaptability to customer lab environments
- Arrange travel accommodations and submit expenses in a timely manner
Job Requirements:
- Minimum education requirement is a certificate, diploma, associate's or bachelor's degree in chemistry, physical science, electronics, or equivalent education
- 2+ years' experience and/or knowledge of Chromatography Instruments (IC and LC) and/or
- 2+ years' experience of Trace Elemental Instruments ICP-OE and ICP-MS
- Basic bench chemistry experience preferred
- Ability to work independently diagnosing and solving problems with service manuals and other user documentation
- Strong customer service skills in a customer-first environment
- Confirmed interpersonal/time leadership skills and ability to prioritize multiple priorities and administrative responsibilities independently
- Ability to lift 50 lbs. with assistance and carry 25-30 lbs. continuously throughout the day
- Valid driver's license and safe driving record
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous/toxic materials
