Senior Customer Training Specialist HPLC

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work 

The HPLC team is seeking a Senior Customer Training Specialist who will focus on developing, implementing, and commercializing solutions for late-stage Analytical Development (AD) and QA/QC, ensuring both organizational and customer success. Key responsibilities include managing customer excellence projects from inception to execution, establishing relationships, and supporting commercial success.

A day in the life

• Create and align strategy for Customer Training concept for focus customers (HPLC method transfer)
• Build training and support programs with the objective of driving customer experience with our liquid chromatography products and solutions.
• Own the definition, development, and delivery of customer training and education solutions and strategic business programs.
• The projects will initially prioritize excellence in post-sale customer training but will extend to other customer touchpoints in the future.
• Partner with cross-functional teams to successfully plan and carry out customer education and training plans (super user training).
• The role will focus on our Liquid Chromatography product range, including related products and services, which form part of a complete customer solution.
• Lead Customer Excellence Training solutions projects in partnership with program management team.
• You will be encouraged to establish and supervise content for marketing/product management teams, conduct trainings, and empower internal colleagues to deliver a well-rounded customer solution.
• This role is fundamental to build trust and confidence in our solutions to support and drive commercial success in key Pharma and Biopharma accounts.
• Partner with marketing, product management, and the bio/pharma beyond discovery vertical team to develop long-term strategic plans.
• Ability to travel as needed for projects, meetings, and onsite customer trainings, 30-50% depending on location relative to sites.

Keys to Success:

Education

• Bachelor's degree in Engineering, Technical Business, Chemistry, or a related field with experience in Analytical Chemistry or as Analytical Scientist.

Experience

• 5+ years of experience working within Liquid Chromatography.
• Product Management or training experience preferred.
• Experience in a pharmaceutical or biopharmaceutical late-stage development or regulated environment preferable.

Knowledge, Skills, Abilities

• Excellent / expert knowledge of LC method development and / or method transfer
• Experience leading projects through a matrixed organization.
• Customer Care or Customer Success experience beneficial.
• Strong leadership skills.
• Proficient in delivering effective presentations.
• Strong attention to details and technical skills.
• Proficient organizational and technical skills.
• Travel 25-50%.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)