Manager MS Support Team
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters and TA Instruments enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Manager MS Support Team
Overview
As the Manager MS Support Team at Waters, you will be working alongside a dynamic team, as well as on cutting-edge technology, in order to make our customers successful.
We rely on your expertise to provide systems support to field service engineers on Waters’ LC-MS technologies. At Waters, we provide you with exciting opportunities to travel internationally from time to time so that you can support our Field Service team at a global scale.
Responsibilities
Essential:
- You will be delivering high-quality and efficient support to the Global Field Service organisation on Waters products and work collaboratively to achieve a high level of customer satisfaction consistently.
- You will be capturing information and then develop that into knowledge base material.
- Being adaptable to travel is essential for assisting Global Field organizations with customer concerns and installations as necessary.
Desirable:
- You may be required the representative of the customer and field support perspective in meetings with other departments during new product development.
- You may serve as a trainer to support the Global Service Education department by delivering technical service training courses on new and existing products.
Qualifications
Education:
- A degree in a related technology or equivalent experience
Essential competences:
- Customer-focused with very good listening skills
- Ability to understand, interpret and communicate complex technical issues
- A flexible work ethic and enjoys working in a team environment
- Good interpersonal skills with a positive sense of humour and able to contribute as part of the Global Services Support department.
Desirable competences:
- Previous customer-related or field-related experience.
- Experience with Waters’ products and applications or related experience.
Benefits
In addition to salary, we will provide you with flexibility, 25 days' holidays, family-friendly excellent benefits such as attractive employer pension contribution, life assurance, income protection and private medical for all the family, as well as lots of opportunities to grow, develop and contribute.
