Field Service Engineer III - SF Bay Area, CA
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer III - SF Bay Area, CA
Job Description
We have an exciting new job opportunity working for a world leader in the scientific community! We are looking for multifaceted individuals who can resolve problems and work directly with clients whom you will form interpersonal relationships with over time.
Territory: Up to 75% travel within SF Bay Area, CA; working from home office
Responsibilities:
- Perform on-site installation, corrective maintenance, and preventive maintenance of Chromatography (LC/IC) and/or Mass Spectrometer (MS) equipment at customer labs
- Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software
- Train customers on LC and/or MS equipment and software
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Regularly attend factory provided technical and service trainings and review technical bulletins and factory communications on newest innovative products developed by Thermo Fisher Scientific to stay up to date
- Must be team focused while working in conjunction with Service and Sales teams
- Review customer data and run factory protocols to troubleshoot instrumentation
- Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs
- Provide accurate and timely completion of service reports, expense reports and other administrative tasks
Minimum Education & Experience Requirement:
- High school diploma or equivalent required; Bachelors degree preferred
- 3+ years of experience in performing on-site installation, corrective maintenance, and preventive maintenance of Chromatography (LC/IC) and/or Mass Spectrometer (MS) equipment at customer labs
- Proven track record of delivering exceptional customer service
Benefits include: Company car, cell phone, and laptop computer are provided
At Thermo Fisher, we offer competitive benefits and opportunity to advance within the company! We understand the need for growth and support a wide range of career building programs. We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that can't be matched. It is our goal to foster a positive work life balance which you will be happy to retire in.
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Watch our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific). A team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Compensation and Benefits
The hourly pay range estimated for this position based in California is $43.70–$60.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials
