Field Service Engineer, IC (신입가능)
Inactive
Thermo Fisher Scientific - Career
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer, IC (신입가능)
Job Description
Job Title: Field Service Engineer, IC (신입가능)
- Location: Based in Seoul (Suseo) with over 80%+ field visits. Driving required.
- Coverage: includes Seoul, Gyeonggi-do, Gangwon-do
- Clients: Supporting diverse clients across pharma/biopharma, environmental, semiconductor/materials, academia, and government sectors
- Portfolio: Ion Chromatography (IC)
Responsibility
- Provides timely on-site response or remote technical support to commercial and field service engineer team regarding application issues by identifying, analyzing, and solving complex hardware, applications and/or software failures
- Collaborates with application and commercial team to resolve customer issues and improve processes.
- Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors
- Develop materials and manuals related to service issue
- Receive customer service requests for installations, calibrations, preventive maintenance and basic repairs, and promptly contact the customer to schedule services
- Report daily activities in reporting tool for accurate record keeping, including closing service calls upon completion.
- Maintain courteous and knowledgeable communication with customers to ensure alignment on all aspects of the service event (status, cost, scheduling, etc.)
- Maintain inventory of replacement parts, return defective material in a timely manner
Requirements/Qualifications
- Requires a bachelor’s degree (preference : chemistry, physics, biochemistry or chemical engineering related
- fields)
- Good communication skill with global service team in English.
- Long-distance out-of-office work possible
- Work with customer support remotely from your office or home
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
