Field Service Engineer
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
How will you make an impact?
Serving as a field service engineer with expertise in Chromatography & Mass Spectrometry, you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service, technical expertise, and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams, all while developing your professional skills.
What will you do?
- Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Mass Spectrometry products and providing assistance with other instrumentation when necessary
- Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
- Interpret customers’ needs and take ownership for problem resolution.
- Partner with global specialist teams, use digital tools to provide remote resolution and improve the customer experience
- Lead partner concerns to quickly resolve customer issues, maintain customer happiness and improve processes
- Be a strong and efficient communicator with customers, our support teams and commercial teams
- Travel throughout a designated service region at short notice to support Thermo Fisher’s products
- Accurately maintain parts inventory, test equipment, tools, and technical data
- Ensure that critical metrics are met and achieve Customer Satisfaction objectives
Required Qualifications:
- Bachelor’s degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
- Requires a minimum of 3 years of relevant instrument experience in field service engineering, experience working with Chromatography and/or Mass Spectrometry is desirable
- Candidate must possess excellent communication skills to represent the company in a professional manner.
- Outstanding interpersonal skills as well as analytical and planning skills.
- Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
- Ability to adapt and thrive through organizational change and uncertainty.
- Embodies company 4i values of integrity, intensity, innovation, and involvement.
- Able to travel up to 30% of the time including interstate and international travel
What’s in it for you?
- A competitive salary and performance related bonus structure
- Access to Thermo Fisher’s global University
- Exposure to market leading & innovative technologies
- Career development opportunities in a leading global organisation
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
