Field Technical Support Scientist (Mass Spectrometry)

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

Field Technical Support Scientist (Mass Spectrometry)

What can Shimadzu offer YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Position Summary:

Shimadzu Scientific Instruments is seeking an MS Technical Support Scientist to join our team and provide expert technical support for our LC-MS products. In this role, you’ll support our sales teams by conducting product demonstrations, installations, training, and post-sales assistance to ensure our customers maximize the value of their instrumentation. If you thrive in a customer-facing, technical environment and enjoy collaborating with a dynamic team, this position could be the perfect fit for you.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Provide technical expertise during sales calls and product demonstrations.
• Conduct training sessions for customers and regional personnel.
• Run customer samples and develop application notes to showcase Shimadzu’s LC-MS capabilities.
• Assist customers with adapting their analytical methodologies for our MS products.
• Frequent travel to customer sites and regional offices (40%-60% overnight travel).
• Support and collaborate with regional teams and assist with training new technical support specialists.

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree in Chemistry or a related field (MS or PhD preferred).
• At least 1 year of laboratory experience with LC-MS instrumentation.
• Strong communication and problem-solving skills, ability to interpret analytical data, and excellent customer relations.
• Valid driver’s license and willingness to travel.
   

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications, accompanied by a salary adjustment.

Compensation & Benefits:

This exempt, full-time position comes with a competitive salary range of $97,000 to $99,500 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions, with detailed information provided at the final interview stage.

In your first year, you will receive 10 paid vacation days, 8 paid personal days (or state sick leave in California/Puerto Rico), 8 scheduled holidays, and 3 floating holidays. After one year, you'll have access to a generous short-term disability program, with premiums fully covered by the company. Employees are insured at 100% of their salary for the first 6 weeks and 66 2/3% for weeks 7 to 12.

Additional variable compensation includes an incentive plan based on performance goals, paid semi-annually in April and October, along with a potential discretionary year-end bonus. The offer also includes a company car (with a $55 deduction for personal use) and a company phone, fully funded by the employer, which remains company property but can be used for personal calls.

For more details on benefits, please visit www.ssi.shimadzu.com/jobs.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

EEO Statement:

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.

Qualifications

Skills

• Technical Support-Expert
• Instrument-LCMS-Advanced
• Instrument-GCMS-Advanced

Behaviors

• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Thought Provoking: Capable of making others think deeply on a subject

Education

Required

• Bachelors or better in Chemistry or related field.

Preferred

• Masters or better in Analytical Chemistry or related field.