Field Service Engineer
A leader in mass spectrometry and capillary electrophoresis solutions, SCIEX is there, where it counts. Time and time again. Providing the precision detection and quantitation of molecules needed for scientists to make discoveries that change the world. Whether your career focus lies in sales, engineering, marketing or science, there's a place for you here. As part of the SCIEX team, you’ll accelerate your professional and personal development to amplify both your career and your impact on the world.
Field Service Engineer
- Work independently to service Chromatography and Mass Spectrometry products involving: Installation, Maintenance, Training, On-line Support, On-site Diagnostics and Repair Services.
- Provide technical assistance, consultation and problem solving to customers as necessary.
- Accurately document On-line Support/ On-site Activities and timely submit through the required system.
- Ensuring customer satisfaction in all aspects of services provided.
- Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
- Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
- Effectively communicate competitive information and additional sales opportunities to Service Sales.
- Actively participate Projects to improve work quality and effectiveness.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
