Field Service Engineer III - Saint Louis, MO
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer III - Saint Louis, MO
Job Description
Location: Saint Louis, MO
Territory: Primarily covers Saint Louis, Missouri with local travel required, ideally based in the Saint Louis area.
- This position has not been approved for relocation.
Summary
Unity Lab Services, a part of Thermo Fisher Scientific, provides a wide range of solutions, equipment, and services to our customers. The Field Service Engineer III is assigned with coordinating all field service support and customer relationship management components. The right candidate will deliver complete solutions for Chromatographic and Mass Spectrometric systems, including deployment, maintenance, proactive upkeep, and instrument verifications. We are searching for an applicant committed to clientele, endorsing Thermo Fisher Scientific in customer facilities, and dedicated to propelling advancement.
Key Duties and Responsibilities
- Perform on-site installations, repairs, maintenance, qualifications, and validations of Chromatography and Mass Spectrometry systems
- Proficiently use customer management software to complete service calls, handle parts inventories, and complete job tasks
- Evaluate examination and assessment results to identify the origin of the issue, and suggest fixing, substitution, or alternative remedial measures
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
- Analyze Chemistry reports of technical problems to recommend modifications to eliminate future issues
- Provide a communication link between the customer and the company to ensure effective service
- Develop and conduct training on safe operations of the equipment and demonstrate skills to trainees
Education and/or Experience requirements:
- Bachelors Degree in chemistry or related field required
- Preference for candidates with at least 3 years of practical experience as a Service Engineer, specifically with analytical instrumentation, or 3+ years of pertinent industry experience
- Proficiency with Chromatography and Mass Spectrometry instrumentation is preferred
- Strong communication and the ability to build positive customer relationships
- Ability to prioritize service requests and produce clear and concise documentation
Essential Functions and Physical Requirements
- Securely move 50 pounds with periodic support and 25-30 pounds continuously throughout the day
- Bend, squat, stretch, and reach daily in a service function
- Travel overnight, including possible air travel, for 50% of scheduled work
- Maintain a valid driver’s license and safe driving record
- Work independently within a customer location
- Extensive walking/standing for 75-85% of the day
- Operate in areas where chemicals are handled
- Operate material handling equipment like push carts and pallet jacks
- Wear appropriate personal protective equipment, such as lab coats, coveralls, hood, face shield, respirator, hairnets, steel-toed shoes, and/or safety gloves
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), No contact lens allowed; prescriptive glasses will be provided, Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials
With a team of over 100,000 employees, we operate across various locations, offering a wide array of brand-new technologies, user-friendly buying choices, and healthcare solutions under our world-class labels such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
