Field Service Engineer II

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Field Service Engineer II

Job Description

When you join us at Thermo Fisher Scientific, you'll be part of a hard-working, dedicated team that shares your passion for exploration and discovery. Our company invests heavily in R&D, providing our employees with the chances to create meaningful contributions to the world.

Location:

This is a site based position in Greater Boston, MA.  Relocation assistance will not be provided.

How you will make an impact:

Thermo Fisher Scientific offers coordinated solutions, instrument, and enterprise services to our customers. As a Field Service Engineer, you will be responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide comprehensive services on Chromatography and Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and eager to drive growth.

What you will do:

• Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems
• Must be client-focused, working in conjunction with other ULS teams and Sales.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned.

How will you get here?

Education:

Associates Degree or high school diploma/GED with 5+ years of relevant experience;  Bachelor's Degree in Chemistry, Sciences or related field is highly preferred

Experience:

• 5+ years hands-on experience as a Service Engineer preferred or 3+ years experience working with scientific/medical equipment
• Hands-on experience with analytical instrumentation- Chromatography and Mass Spectrometry systems preferred.

Knowledge, Skills, Abilities:

• Effective communication skills and establishing good customer rapport are essential.
• Ability to prioritize service requests and produce clear and concise documentation.
• Must be available to travel overnight up to 25% within the territory or other areas as required. Possibly more for training and initial certifications.
• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Ability to travel overnight at a minimum of 10%, after the initial training period.
• Maintain a valid driver’s license in the state you reside and safe driving record.
• Regular and Reliable Attendance

We offer competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement, and a range of other employee benefits!

At Thermo Fisher Scientific, each one of our 130,000 exceptional minds has an unusual story to share. Join us and contribute to our outstanding mission—empowering our customers to make the world healthier, cleaner, and safer.

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $31.73–$42.31.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Work Schedule

• Standard (Mon-Fri)

Environmental Conditions

• Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions