Customer Care Engineer

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Customer Care Engineer

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Work Location: Telangana and Andhra Pradesh

Discover Impactful Work:

• (Carry out Installation, maintenance and support of Thermo Fisher Scientific’s range of LCMS instruments in professional, reliable and customer-orientated manner
• Train customers in the operation and maintenance of equipment
• Responsibility for meeting customer SLA and internal critical metric objectives
• To achieve service revenue budget by championing company products, developing strong customer relationships and working closely with commercial and operations teams
• To be highly responsive and proactive in dealing with customer’s needs and maintain close relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised
• To carry out your employment in an efficient and commercially appropriate manner)

Education

• Degree in Instrumentation/Electronics or M.Sc. Chemistry.

Experience

• 3+ years of hands-on experience servicing LC and MS equipment and Working in OEM Vendor or Authorized Dealer.

Knowledge, Skills, Abilities

• Conduct on-site installation of LCMS equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Complete and submit field service reports
• Provide training for customers and users on system maintenance Provide feedback to product quality teams
• Provide feedback for various reports including identifying and isolating outstanding problems with system
• Must have strong interpersonal and effective communication skills.
• Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!