Field Service Team Leader

Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Field Service Team Leader

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Team Leader to support the very successful growth of our businesses in France. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

The Field Service Team Leader role has a primary responsibility in managing a team of Field Service Engineers to deliver a best in class service to our customers. They drive top performance and engagement from their team who support a wide variety of Waters products and software in our customers laboratories.

You will be able to utilise your expertise in various strategic projects and to execute them with the constant support from the team. If you are keen to become part of a winning team and believe that your knowledge and experience would make a great contribution to our organisation, we are keen to hear from you.

Responsibilities

• Leading and developing a team of Field service Engineers based in France primarily focused on HRMS systems 
• Collaborating with the other team leaders to improve the efficiency of the service organization 
• Proactively focus on service operations to drive service delivery improvements and efficiency gains ensuring a high a level of customer satisfaction.
• Providing support to your team to ensure functional projects in your department are delivered in a manner complimentary to the organisation;
• Manage escalations within your territory collaborating effectively cross-functionally with other Waters resource pools such as our Global Service Support & HQ organizations to ensure prompt and successful resolutions.
  Provide guidance and coaching to Field Service Engineers, including facilitating access to internal resources to help overcome complex technical issues and challenges.
• Working with the business management team to harmonize processes and elaborate resources;
• Being responsible for providing regular reporting to European & Corporate headquarters;   Warrant compliance amongst your team regarding Waters processes and procedures, customer SOPs, local legislation and health and safety rules and protocols.

Qualifications

Education:

• Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.

Experience:

• 3-5 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (HPLC/UPLC, LC/MS, HRMS, SFC, Informatics)
• An understanding of GMP/GLP requirements;
• Ability to lead a team and implement plans developed by the management team
• Experience in successfully driving organisational change;

Competencies:

• You will have good leadership skills, dependable judgement, pleasant attitude and be attentive to details;
• You will have well-equipped interpersonal skills, including coaching, presentation, listening and negotiating as well as networking and influencing;
• You will have adequate organising, planning and analytical skills;
• You are able to work with multiple deadlines and deliver results;
• You will have ability to provide support to other functions of the organisation as a business partner;
• You will be able to maintain composure under pressure
• Proficient English

Travel:

• A clean driving license and a valid passport will be required;
• This is a crossed location position with occasional travels to other territories/countries for activities such as governance of department, local business support, meetings and training.