Account Manager - Instruments/Systems
Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
Account Manager - Instruments/Systems
Overview
As a Systems Account Manager you will be responsible for a territory of varied accounts which will be managed through a consultancy and partnering approach to design and deliver solutions that will benefit our customers. Accounts can require bespoke, cutting edge solutions others require off the shelf solutions. Our Account Managers are responsible for balancing and managing a territory of well-established accounts with a good installation base with the expectation that they can grow accounts and sales base.
Within a typical week our Account Managers will develop a pipeline, manage opportunities and provide forecasts to the management team. Regularly meeting with customers in person or virtually to explore avenues of partnering with them as well as introducing new technology. Our Account Managers work closely with the marketing teams and our demo lab chemists.
This activity requires strong account management, customer service and rapport building skills as well as an ability to talk through a customer’s system requirements.
Responsibilities
- Ensuring the health of your current territory - approaching new and existing customers, customer visits, delivering workshops on customer sites, providing technical advise to customers reviewing their systems needs.
- Reviewing and developing your pipeline on a weekly to monthly basis.
- Assessing future pipeline- evaluating customers who are interested in working with Waters solutions and instrumentation; providing applications support to our demo chemists and facility in Manchester
Being a Systems Account Manager involves travel throughout the territory of responsibility and brings you a great degree of flexibility in how you manage your accounts and how you work in the field!
This is a great opportunity to build a successful sales record with the leading measurement company and a great opportunity to learn loads along the way. There are multiple avenues to grow further in Waters both within the role and beyond depending on what you would like to do - this could be within systems sales, marketing or in one of our more technical positions.
Qualifications
Requirements:
- You may have worked in a lab previously or had a sales position. Both are great for us in this role!
- Knowledge or a qualification in a Scientific discipline and experience with Liquid Chromatography and Mass Spectrometry would be useful
- A proactive individual committed to customer service and passionate about making processes more efficient and reliable.
- Great problem-solving skills to support our customers address some of their systems challenges
In return you will receive:
- Competitive salary
- Company Car
- Sales Incentive Plan
- 25 days annual leave
- Private health and dental insurance
- Contributory based pension scheme
We are proud to be a “Best Place to Work” for equality as awarded by the European Human Rights Campaign Foundation and at Wilmslow we work with a number of partners including Stonewall, STEM Women and STEM Returners in ensuring we are an open and inclusive workplace where people can bring their whole selves to work – this is really important to us! When you join Waters you can contribute to this mission by joining our European Diversity Hub!
