Field Service Engineer (LC/LCMS)
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.
Field Service Engineer (LC/LCMS)
Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Installing, configuring, and optimizing hardware, software, and networked systems at customer sites
- Diagnosing and resolving system and product performance issues
- Performing preventive and corrective maintenance and repairs
- Proactively identifying potential equipment issues to prevent unplanned customer downtime
- Advising customers on preventive maintenance strategies and system configurations that may impact performance
- Delivering fully integrated solutions, including peripherals, communications, operating systems, and application software
- Training other field engineers and customers on system operation and best practices
- Ensuring high levels of customer satisfaction through professional, timely, and effective support
Qualifications
Your Profile:
- Bachelor’s or Master’s degree in a science-related field such as Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related discipline
- Minimum 4+ years of experience in a similar field service role or equivalent experience as an end user
- Strong troubleshooting, analytical, and problem-solving skills
- Experience with Agilent solutions is preferred but not required
- Hands-on experience with LC/MS systems (LCMS) is a strong plus
- Clear, professional, and timely verbal and written communication skills
- Willingness to travel and enthusiasm for visiting and supporting customers
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
100% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
