Field Service Engineer (Daegu)
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer (Daegu)
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As Field Service Engineer, you will be responsible for delivering d service excellence to our customer expectations, and provide onsite scheduled preventative maintenance, repairs, installation & IQOQ of the various instrument such as Biological Safety Cabinets, CO2 Incubator, Cold Storage, Centrifuge and instrument related to Laboratory products.
Responsibilities:
- Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
- Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training or basic repairs.
- Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
- Service reporting, documentation and creation of protocols to specification on internal and customer needs.
- Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
- Responsible for optimization and accuracy of the provided tools and consignment stock.
- Help on continuous improvement through our Practical Process Improvement Business System.
- Diagnose and resolve technical issues independently or with support, ensuring minimal downtime for customers.
- Adhere to all relevant safety standards and regulatory requirements during service activities, including proper handling of biohazardous materials where applicable.
- Continuously develop technical skills and product knowledge through formal training and self-study to stay current on product updates.
Requirements:
- Bachelor’s degree or equivalent education preferable in electrical, electronic, Biomedical engineering.
- 3+ years of work experience in Field service.
- Excellent interpersonal communication in Korean language, intermediate and above in English.
- Ability to work optimally with customers and colleagues in difficult and stressful situations.
- Good verbal and written communications skills related to technical approaches, work performed, test results, and findings.
- Customer friendliness and a professional demeanor.
- Must have strong electrical or mechanical background for troubleshooting /repair, design evaluation and problem-solving abilities.
- PC literacy including MS Office and Outlook.
