Field Service Engineer III (LSMS)(Pleasanton, CA)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Field Service Engineer is responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Chromatography and Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Location:

The territory covers the Thermo Fisher Pleasanton site, with some additional travel required. The ideal candidate would live within one hour with traffic to the Pleasanton site.

Responsibilities:

• Perform on-site installation, repair, maintenance, and qualifications of Chromatography and Mass Spectrometry systems.
• Work with strong client focus in conjunction with other ULS teams and Sales.
• Use customer management software to track service calls, manage parts inventories, and complete job tasks.
• Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem.
• Analyze and review inspection findings to understand source of reported problems, and recommend repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyze chemistry reports of technical problems to recommend modifications to predict and eliminate future problems.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned

Minimum Qualifications:

• High school diploma or GED equivalent required with 6+ years hands-on user experience with Chromatography and/or Mass Spectrometry systems
• Bachelor’s degree in chemistry, sciences, or related field preferred and 5+ years hands-on experience as a Service Engineer servicing Chromatography and/or Mass Spectrometry, particularly working with analytical instrumentation, or relevant proven experience
• Effective interpersonal skills and ability to establish good customer rapport are critical
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location
• Must be available to travel overnight up to 25% within the territory or other areas as the need arises

Essential Functions and Physical Requirements:

• Ability to safely lift 50 lbs. with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs. continuously throughout the day.
• Ability to bend, squat, stretch, and reach every day in a service function.
• Maintain a valid driver’s license and safe driving record

Compensation and Benefits

The hourly pay range estimated for this position based in California is $43.70–$65.55.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards