Field Service Engineer II
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer II
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
How You Will Make an Impact
As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
How You will Get Here
Education
Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or related technical field plus 2 years of hands-on technical experience installing, troubleshooting and repairing LCMS and other complex analytical instruments
Experience
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Ability to read and interpret technical documentation and schematics
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
- Ability to effectively train and support customers on equipment operation
Knowledge, Skills, Abilities
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Strong problem-solving abilities and capacity to work independently
Adherence to safety protocols and quality standards
