Field Service Engineer

Job Summary:

The LCMSD Field Service Engineer is responsible for delivering world-class on-site support to Agilent customers by performing installation, implementation, maintenance, and repair of LC/MS and related systems. The role ensures optimal instrument performance, drives customer satisfaction, and contributes to continuous improvement in service delivery.

Key Responsibilities:

• Perform installation, configuration, and optimization of Agilent LC/MS systems and related software/network solutions at customer sites.
• Provide preventive and corrective maintenance to ensure instruments operate within specifications and customer expectations.
• Diagnose and resolve complex hardware, software, and application performance issues on LC/MSD instruments.
• Deliver application support and advise customers on proper system configuration, usage, and preventive care to enhance uptime and performance.
• Collaborate cross-functionally with Sales, Marketing, Technical Support, and technical team to ensure seamless customer experience and timely resolution of escalations.
• Act as a technical resource for the field team—providing mentorship, training, and guidance on LCMS technology and service practices.
• Conduct internal and external technical training sessions or seminars for engineers and customers as required.
• Maintain accurate service records, documentation, and reporting in compliance with Agilent’s service processes.
• Proactively identify potential equipment or software issues to prevent unplanned interruptions to customer operations.
• Support the qualification and calibration of instruments for large-scale customer sites and regulated environments.
• Participate in Agilent-approved credentialing and compliance processes required to access and service customer facilities.

Qualifications

• Bachelor’s or Master’s degree in Electronics, Instrumentation, Analytical Chemistry, Biotechnology, or related field.
• 6+ years of experience working on LC/MS system; exposure to regulated (pharma/biopharma/Method development, troubleshooting) environments preferred.
• Strong understanding of chromatography and mass spectrometry principles and associated software tools.
• Excellent analytical and problem-solving skills with a customer-first mindset.
• Ability to manage multiple service calls independently and work effectively in field conditions.
• Good interpersonal and communication skills to collaborate with cross-functional teams and customers.
• Willingness to travel frequently within the assigned region.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support