Field Service Engineer (LSMS)
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Field Service Engineer (LSMS)
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
At Thermo Fisher Scientific, you will engage in meaningful work and join a team that values performance, quality, and innovation. As part of a successful and growing global organization, you will be empowered to perform at your best. With revenues exceeding $40 billion and the largest investment in R&D in the industry, we provide our people with the resources and opportunities to make significant contributions to the world.
The Job:
We are seeking a highly motivated Field Service Engineer (FSE) to join our Unity Lab Services team. In this role, you will deliver a range of on-site service activities—including installation, maintenance, repair, and technical support—for Chromatography and Mass Spectrometry instruments.
The position is primarily based in Cambridge and surrounding areas, with occasional travel across the UK and Ireland.
You will play a key role in ensuring:
- Exceptional customer satisfaction
- High first-time fix rates and reduced mean time to repair
- Minimal repeat service calls
You will also contribute to achieving service performance targets, including bookings, revenue, profitability, and cost control, while adhering to all internal policies and compliance standards.
Key Responsibilities:
- Perform field service activities in accordance with company procedures, customer requirements, and health & safety regulations
- Provide technical support for Chromatography and Mass Spectrometry instruments (approximately 80% of role focus)
- Deliver a high standard of customer service, ensuring a positive customer experience and long-term relationships
- Troubleshoot and escalate technical issues effectively to ensure timely resolution of critical problems
- Promote Thermo Fisher Scientific’s products and services by identifying customer needs and logging sales leads (approx. 5%)
- Plan and coordinate service activities in collaboration with dispatch, team leaders, and management (approx. 5%)
- Maintain and manage company assets, including tools, test equipment, IT equipment, and company vehicle (approx. 5%)
- Complete accurate and timely documentation, including service reports and expense submissions (approx. 5%)
Qualifications & Experience:
- Degree or equivalent experience in Electronics, Engineering, Chemistry, Physics, or a related discipline
- 1–3 years’ experience servicing analytical instrumentation, or equivalent experience as an application specialist or end user
- Knowledge of Mass Spectrometry, Liquid Chromatography, or Gas Chromatography is advantageous
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities in a dynamic environment
- Excellent communication and interpersonal skills
- Proficiency in standard IT systems and tools
- Full UK driving licence
- Willingness to travel extensively (Monday–Friday) with occasional overnight stays
- Strong English communication skills, both written and verbal
What We Offer:
- Competitive salary, annual bonus, and company car
- Comprehensive benefits package (dependent on country of hire)
- Excellent career development and progression opportunities within a global organization
