Field Service Engineer (LC, GC, GC-MS) - Veneto

Job Description

At Agilent, our technologies enable discoveries that improve the quality of life. In laboratories around the world, our instruments are relied upon for accuracy, reliability and insight. Behind that reliability are Customer Support Engineers who operate as trusted technical experts—solving complex problems and keeping critical scientific work moving forward.

The ideal candidate will be able to coordinate maintenance, qualification, installation, and repair activities for HPLC and gas chromatography instrumentation, working closely with multiple R&D and Quality Control laboratories at a major pharmaceutical customer.

The candidate will be expected to understand the various day-to-day as well as mid- to long-term needs of the different laboratory stakeholders, also acting as a support function and intermediary with Agilent’s internal contacts across the various sales divisions.

A key contribution will be ensuring the achievement of quality objectives and service performance metrics, such as response times and completion of scheduled activities, in accordance with a plan agreed with the customer and within the declared tolerances.

The role will involve close collaboration with Agilent management to improve the profitability of the delivered service.

Finally, the candidate will be regarded by Service Management and the various Sales Account Managers as the primary point of reference for identifying customer needs and recognizing potential future business opportunities.

The Role

In this role, you will work directly in customer laboratories, supporting Agilent’s chromatography portfolio in real-world, high-expectation environments. You will handle technically demanding cases, make independent decisions in the field, and build long-term trust with customers who rely on your expertise.

This is not a purely reactive service role. You will be expected to anticipate issues, optimize performance, and raise the technical bar—both for customers and internally.

Key Responsibilities

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of LC, GC, GC-MS.
• Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure.
• Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations.
• Proactively identify potential risks and performance limitations before they impact customer operations.
• Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures.
• Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D.
• Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards.
• Share expertise by delivering technical training, workshops or mentoring for colleagues and customers.
• Support key or high-volume customers, including calibration and qualification activities when required.

Qualifications

What You Bring

We are looking for someone who combines hands-on chromatography expertise with strong professional judgment.

Required:

• Degree in Chemistry, Biochemistry or a related scientific discipline.
• 2-3 years of experience with LC and/or GC.
• Proven ability to work independently in laboratory environments and manage complex customer situations.
• Clear, confident communication skills—both verbal and written.
• Fluency in Italian and a good English level.
• Valid driving license and willingness to travel.

Advantageous:

• Experience with Agilent systems and software.
• Experience acting as a technical reference, trainer or mentor.

Personal Attributes

• Strong problem-solving mindset and attention to detail.
• High standards for quality, compliance and documentation.
• Comfortable taking ownership and responsibility in the field.
• Curious, motivated, and driven to continuously deepen technical expertise.

 What we offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
• A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Application

Please submit your application and CV via our online recruitment system.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support