Sales Development Specialist (Food & Environment LC-MS/MS)

Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Sales Development Specialist (Food & Environment LC-MS/MS)

Overview 

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Sales Development Specialist to support the continued growth of our Food and Environmental businesses across Indonesia. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences.

As a Sales Development Specialist, you will demonstrate a strong understanding of analytical workflows, regulatory‑driven testing, and real sample challenges faced by laboratories. You will translate this understanding into application‑driven solutions, positioning Waters not only as an instrument supplier, but as a long‑term solution partner enabling customer success.

This position offers significant flexibility with extensive field engagement and close collaboration with Sales, Marketing, and Service teams. This role will be based in Jakarta, Indonesia. 

Responsibilities 

Sales Development & Customer Engagement

• Support sales activities through customer co‑visits, opportunity qualifications, solution positioning, and technical presentations, working closely with the Sales team to achieve and exceed business goals.
• Engage customers at an application and workflow level, helping to address matrix complexity, method robustness, and regulatory expectations rather than competing on price alone.
• Support both competitive replacement opportunities and growth of new LC‑MS/MS adoption in developing accounts.

Marketing & Business Enablement

• Support and promote LC‑MS/MS applications across food, feed mill, agrochemical, fisheries, agriculture, and environmental testing, engaging customers on multi‑residue and trace‑level workflows.
• Drive market expansion by helping laboratories transition from conventional techniques to LC‑MS/MS‑based solutions, demonstrating Waters’ value through performance, robustness, workflow efficiency, and long‑term usability.
• Enable market execution by integrating marketing and sales tools, supporting seminars, workshops, and customer events, and training Sales teams on technology fundamentals, application trends, and competitive differentiation.
• Work collaboratively with Sales, Marketing, Service, and distributor partners to develop pipeline, forecast opportunities, and collect local business intelligence.
• Support structured account planning and follow‑up of key accounts, users, and prospects.
• Participate in additional Sales Development–related projects and activities as assigned by management.

Qualifications 

Education:

• Bachelor’s or Master’s/PhD Degree in scientific areas such as Chemistry, Pharmacy, Food Technology, Environmental Science, Biology Biochemistry, or related scientific disciplines

Experience:

• Hands‑on laboratory experience with a background in chromatography and mass spectrometry, preferably LC‑MS/MS.
• Exposure to food, environmental, agriculture, agrochemical, fisheries, or related testing industries.
• Experience supporting or developing analytical methods in regulated or routine testing laboratories is an advantage.

Skills:

• Strong technical foundation in analytical technologies, especially LC and MS
• Action‑oriented with a strong drive to achieve results
• Effective communication and presentation skills in English
• Strong interpersonal skills with the ability to engage customers at multiple levels
• Well‑organized with good time‑management and preparation skills
• Positive attitude, maturity, and strong sense of ownership
• Adaptable to a dynamic and evolving business environment

Travel:

• This is a territory‑based role, requiring regular travel within Indonesia.
• Occasional travel outside Indonesia may be required for regional meetings, training, or business support activities.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.