System Account Manager II

Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

System Account Manager II

Overview 

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an Account Manager – Instrument and Consumables Sales  to support the very successful growth of our businesses across Queensland & Northern Territory. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As Account Manager, you are an ambassador of Waters and will bring to the market Waters’ products and services. You will demonstrate a clear grasp of understanding the customers’ business and its growth plans, as well as be able to take the knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings you a great degree of flexibility working in the field. Your role will be designated to either a territory and/or markets. 

Responsibilities 

• Addressing new and existing customers in diverse markets (Pharma, Biopharma, Chemical materials, Food, Environmental, Clinical, Academia);
• Maintaining and developing existing customer and identifying and developing new accounts;
• Visiting regularly customers within the assigned territory;
• Organising, delivering and following up seminars and workshops at customer sites;
• Providing customers with high quality technical advice whilst maintaining a focus on maximising the sales potential;
• Collaborating, liaising and providing guidance and support across departments to ensure customer success. You will be working closely with all other groups at Waters (e.g. Instrument Sales, Chemistry Operation and Informatics etc.);
• Formulating and successfully implementing business plans;
• Planning and prioritising personal time and sales activities;
• Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
• Using related systems, e.g. CRM, Service Plan, Quotation system, with a keen mind on improvements and upgrades.

Qualifications 

Education:

• Bachelors Degree, Masters, or PhD in scientific area such as chemistry, biology, or biochemistry

Experience:

• Knowledge of Liquid Chromatography, Mass Spectrometry and Sample Preparation;
• Nice to have technical and practical solution Selling Experience, particularly in analytical instruemntation. 
• Exposure within a HPLC/MS laboratory. Method development preferred; 

Skills:

• Action oriented and eager to achieve resultsStrong technical background in analytical technologies, especially LC and MAction oriented and eager to achieve results
• Sound communication and presentation skills
• Highly organized / well-prepared / time management skills
• Strong interpersonal skills and a good listener
• Matured disposition, positive attitude and strong sense of commitment
• Strong technical background in analytical technologies, especially LC and MS

 Travel:

• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.