Manager, Equipment Service Engineer

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Agilent’s Field and Equipment Service Engineers help scientists make discoveries that improve quality of life. We deliver insight, technical support, and reliable service that keep labs running smoothly and efficiently.

Agilent is seeking a Manager, Equipment Service Engineers to support our Boulder and Frederick, Colorado NASD labs. This on-site leadership role supports Agilent’s Active Pharmaceutical Ingredient manufacturing labs and focuses on installation, maintenance, repair, qualification, and reliability of Agilent and multi-vendor laboratory systems.

In this role, you will lead and support service engineering activities across two Colorado Agilent ATD lab locations, helping resolve complex instrument challenges without the extensive travel and variability of external client sites.

Responsibilities Include:

• Lead a team of 4+ existing Equipment Service Engineers
• Coordinate Equipment Service Engineer support requests with Quality Control, Analytical Development, and Analytical Services Lab owners
• Prioritization of tasks relating to team’s backlog
• Perform FSE team resource planning (Routine Lab Support, Lab Capital Projects, New Technology Introduction, etc.)
• Liaison with Information Technology and Site Infrastructure management groups for coordination of instrument integration and installation.
• Develop training plans for existing teams and coordinate technical training with Corporate Agilent organization
• Manage replacement parts consumption
• Provide regulatory and client audit support by defending maintenance, qualification, and use of lab instruments
• Support existing team with escalation of technical troubleshooting support.
• Oversee documentation of service activities and repairs in computerized maintenance management software

Equipment Service Engineer technology responsibilities include:

• HPLC systems, including 1260/1290, LCMS, QTOF, and BioInerts
• GC and GCMS
• ICPMS
• Flame AA
• UV-Vis spectrophotometers
• OligoPro II Capillary Electrophoresis

Qualifications

Required:

• Bachelor’s degree in chemistry, analytical chemistry biochemistry, biotechnology or similar
• 5+ years experience as an Agilent Field Service Engineer or similar position
• Experience with the Agilent solutions is required
• Experience with troubleshooting and problem solving
• Experience with equipment parts sourcing

Desired:

• Leadership experience as a supervisor/manager is preferred
• Agilent provided instrument training

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least June 26, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $105,280.00 - $164,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

• Occasional

Shift:

• Day

Duration:

• No End Date

Job Function:

• Manufacturing