Field Service Technician – Laboratory Equipment
Metrohm is one of the world’s most trusted manufacturers of high-precision instruments for chemical analysis. Founded in 1943 by Bertold Suhner in Herisau, Switzerland, Metrohm has grown to an international company that supplies its products in more than 80 countries through more than 37 own subsidiaries and numerous exclusive distributors.
Field Service Technician – Laboratory Equipment
About Metrohm USA
Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth.
Position Summary
Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Chicago, Illinois region. This field-based position is ideal for a technically minded individual who enjoys hands-on work, solving problems, and building strong customer relationships.
As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on-site and remotely. We are looking for someone with a positive attitude, strong customer focus, and a willingness to learn. We will provide the training and resources needed to help you succeed.
What You'll Do
- Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
- Troubleshoot and repair instrumentation issues as needed.
- Provide technical support to customers in person, by phone, email, and Microsoft Teams.
- Document service activities and maintain service records.
- Build and maintain positive relationships with customers and internal partners.
- Effectively manage and prioritize service requests across a large geographic territory.
- Attend training programs at Metrohm USA headquarters in Tampa, Florida.
Territory & Travel
This position supports Metrohm customers throughout Wisconsin, Iowa, Illinois, Michigan and Indiana region and is based in the greater Chicago, Illinois area.
This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel, approximately 40% of the time. Periodic travel outside the territory may be required to support customers and colleagues in other regions.
Qualifications
Required
- Strong mechanical aptitude and troubleshooting skills.
- Ability to test, diagnose, and repair technical equipment.
- Excellent organizational and time-management skills.
- Strong customer service and communication skills.
- Ability to work independently while collaborating effectively with internal teams.
- Valid driver's license and ability to travel throughout the assigned territory.
Preferred
- Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
- Laboratory experience, including familiarity with laboratory equipment and practices.
- Previous technical service, maintenance, or field service experience.
- Experience traveling for work.
Compensation
This position is also eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000.
Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.
Benefits
Metrohm USA offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Company-paid basic life insurance
- Company-paid disability coverage
- 401(k) with generous company match
- Paid time off
- Paid company holidays
- Company vehicle
- Company laptop
- Company cell phone
Additional Requirements
Employment is contingent upon successful completion of:
- Pre-employment background check
- Employment and education verification
- 10-panel drug screening, including marijuana testing
