Quality Engineer

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This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Quality Engineer

JOB PURPOSE

This position is responsible for executing Quality System to enhance it in Company Electronics – Kaohsiung Plant I site for Specialty Gas/Thin Film products includes the control and coordination of ISO 9001 System Certification, and the use of that platform as a vehicle to enhance Business Quality KPI Performance, Process Continuously Improvement (CIP), and Internal Process & System Auditing. Coordinate Customer Complaint and follow up to resolve them and meet customer acceptable timelines, customer nonconformance investigation, customer surveys, quality data programs (SPC/SQC), new products qualification and implementation, and overall support to ensure our products’ quality aligns with customers’ expectations.

YOUR ROLE 

Quality Management

• To supervise the document management complied with the ISO9001 certification requirement and reflects to global procedures and local activities. 
• In accordance with corporate Quality Policy to coordinate corporate annual Quality Objectives with Management Representatives and support stakeholders implemented thoroughly.
• Monitor progress to quality plan to assure quality initiatives implemented on schedule
• Participate/Coordinate the Quality Management Review (QMR) meeting and support stakeholders to implement quality management system thoroughly.
• Ensure the internal audit to be implemented to make the quality system feasible and effective.
• To lead or supervise the Complaint, MOC and non-conformance with proper resolution.
• To coordinate with teams for the 3rd parties (ISO certification/Customers) and internal audits.  

Operation Quality

• Coordinate the related regular/Urgent DRB review (local Discrepancy Review Board)
• Execute SPC/SQC, control limit review and OOC/OOT investigation of products.
• SPC/SQC requirement of products for internal or customers.
• Other activities which are related to quality scope by tasks allocated as needs, including but not limited: (1) Quality management(QM) Data and Power user(PU) in SAP/LIMS/Labware Admin; (2)Data base, analysis tool (excel, NWQA, Minitab, Tableau..)/SPC/ DRB; (3)Quarterly SQC report for customers if defined; (4)Customer Survey/Request/Complaint/PCN/NMSE Coordinator for Jade-SG; (5)Data Coordinator for Product Traceability and iSTAR offering to key customers

Quality Activities 

• Support site operation system Continuously Improvement Process(CIP), like QCC/TCIA. 
• Quality training coordinator, and then trainer. 
• Quality stand-down Days
• Mock recall activity
• Support IQP Quality data preparation, review, and co-work with MM/Project manager for GCB review.
• Site QNews, Site Monthly meeting and KPI monthly update

Quality Concepts, Attitude & Ownership

• Have curiosity and patience, want to understand customers, listen VOC(Voice of Customers), learn business and manufacturing interaction as well as knowledge of site quality management and systems, processes and procedures.
• Ownership and Accountability: Can support manager, ask questions when task facing trouble, feedback risks and doing the job spontaneously.
• Support new products implementation or promotion to customer site. (ex. TEA)
• Support new business opportunity data package. 
• Customer application issue: QC control & process data review, problem solving meeting, CIP and so on…   
• Coordinate cross site support from Kaohsiung Plant I.
• Accurate Confirmation! Better Communication! Cross Collaboration!

WHO YOU ARE

• Bachelor’s degree or above, preferably in chemistry, chemical engineering, pharmacy, material science or related fields.
• 3-5 years’ minimum in chemical or semiconductor industry in Quality role or similar jobs.
• Knowledge of ISO 9001 QMS Requirements; Problem solving skills such as RCA, 8D, 5Why’s Familiarity with FMEA’s and Control Plans Proficiency with Word, Excel, PowerPoint, Mind Manager; plus reference for NWQA, Minitab, JMP, SAP Knowledge of LIMS, 6 sigma a plus 
• Good English communication skills both written and verbal.