Field Service Engineer (HPLC)

Waters and Wyatt share a science-led heritage and a customer-focused culture and solving the most critical scientific challenges is a powerful mission that unites us both. We are One Company with One Focus, providing customers with cutting edge technologies and scientific expertise to support the research, development, and delivery of novel therapeutics and next-generation materials. By joining our company, you’ll join a collaborative team of innovators and problem-solvers, a team that is working hard to leave the world better than we found it. We support our employees as they achieve success at work and beyond, realising rewarding careers, healthy lives, and bright futures. One Company. One Focus.

Wyatt Technology is looking for a self-motivated, ambitious team player to fill our Field Support Scientist role in France!

We are looking for someone who loves science and technology and who thrive on building relationships with people. You will be interacting daily with our customers in person, via email or phone; performing installations, training, preventative maintenance, reviewing installation requirements, coordinating delivery of instruments, and making visits to our customers to ensure they are completely satisfied with their Wyatt instruments.

You are an expert in liquid chromatography, and you may have experience with light scattering technology. You present scientific content in a convincing manner. You will be a problem solver with a strong chemistry, biochemistry or biophysics background who will accept challenges, ask questions, and engage our customers.

FIELD SERVICE ENGINEER (HPLC)

Responsibilities

Responsibilities will include but are not limited to:

• Master technical application support including installations and training, GMP qualification, preventative maintenance, data processing, post sales visits.

• Post sale support of existing customers on an ongoing basis with high level product training and application support to drive repeat sales.

• Proactively ensure assigned accounts/territory develops new sales opportunities collaborating with the local sales team through the provision of onsite seminars, technical consulting, and application feasibility tests (demonstrations).

• Develop strong application knowledge and depth to serve as a recognized expert for process optimization and development in the biopharmaceutical, specialty chemical, and academic markets.

• Based in a home office and interact daily with customers via email, phone and on-site visits.

• Maintain and continue to develop an outstanding knowledge of our products and their applications.

• Timely submit weekly reports, monthly highlights, marketing intelligence, and other related reports for defined territory to supervisor.

• Continually work with your Regional Manager to support our customers and develop the territory.

• Up to 70% of your time will be spent on travel, with a regional focus on the territory.

Qualifications

Requirements and Qualifications:

• Excellent written and verbal communication skills.

• Excellent familiarity with basic lab techniques, instrumentation, and software.

• Excellent organization, motivation, attention to detail, and communication skills are a must.

• Excellent oral and written communication skills in English and French.

To be a qualified candidate, you must have:

• Bachelor’s, Master's or PhD in Chemistry, Biochemistry, Polymer Chemistry, or other related fields.

• Hands-on experience with HPLC.

• Experience with Light Scattering instruments is an advantage.

• Expert knowledge of polymer or protein science.

• Strong communication and interpersonal skills.

• Clean driving license.

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We strive to build an inclusive environment, where everyone can