Field Sevice Engineer (HPLC)
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
The Field Applications Scientist visits regional customers to will be working as part of an integrated national team. The positions require travel to customer sites to provide customer training and applications support for Wyatt’s products.
FIELD SEVICE ENGINEER II
Responsibilities
Proactively ensure assigned accounts/territory develops new sales opportunities collaborating with the local sales team through the provision of onsite seminars, technical consulting, and application feasibility test (demonstrations).
Master technical application support during the sales process including post sales visits including installations and training, GMP qualification, preventative maintenance, and data reporting.
Post-sale support of existing customers on an ongoing basis with high level product training and application support to drive repeat sales.
Develop strong application knowledge and depth to serve as a recognized authority for process optimization and development in the biopharmaceutical, specialty chemical, and academic markets.
Build and present technical papers about key applications at industry seminars, conferences, and symposiums.
Identify and develop application solutions that provide high value to the biopharmaceutical and gene therapy markets.
Advise the transfer of knowledge and data from application feasibility studies, industrial and academic applications and technical journals and publications to product management for development.
Implementing programs following the annual business plan to develop business and achieve the target sales growth.
Maintain and continue to develop an outstanding knowledge of our products, their applications, and our competitors’ offerings.
Supervise competitive activity and industry trends, develops competitive solutions to meet sales goals.
Timely submitting of weekly reports, monthly highlights, marketing intelligence, and other related reports for defined territory to supervisor.
Continually work with your Regional Sales Manager to maintain accurate and current records of proposals, opportunities, accounts, contacts, leads and actions through Dynamics CRM within defined territory.
Sell new products by establishing key customers relationships and understanding customer application needs.
Qualifications
B.S. Degree in Chemistry, Biochemistry or Life Science Degree. PhD in Chemistry,
Three (3) years of hands-on experience with HPLC and Light Scattering instruments.
One year of light scattering experience.
Knowledge of polymer characterization techniques.
Strong communication and interpersonal skills, basic computer skills.
Valid Driver’s license in good standing is required.
Excellent written and verbal communication skills and an excellent familiarity with basic lab techniques, instrumentation, and software.
Excellent organization, motivation, attention to detail, and communication skills are a must.
Up to 70% travel for this role.
