Field Service Engineer (Molecular/Chromatography)

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.

FIELD SERVICE ENGINEER MOLECULAR / CHROMATOGRAPHY

Reporting to:

• Field Service Manager HPLC/IC/TEA/Mol, Service Switzerland ULS

Division:

• CMD; Unity Lab Services, part of Thermo Fisher Scientific, provides critical on-site instrument services at customer locations. Our colleagues are passionate about improving customer experience and service operations efficiency.

Discover Impactful Work:

• This is an excellent opportunity to start your career in our growing Field Service team and make a difference - you will receive comprehensive training from our colleagues to get you started with your development within Thermo Fisher Scientific.

• Main focus of the role is Installation, Preventive Maintenance, Instrument Qualification and Troubleshooting of Molecular Devices within Switzerland.

• If interested, further development in the chromatographic field is desired.

Responsibilities:

• Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.

• Install our products from our diverse Molecular and later Chromatography portfolio, demonstrate instrument specification and instruct customers on use (Familiarization).

• Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.

• Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.

• Analysis of instrument failures.

• Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described).

• Performs all Service Activities in line with internal rules and customer regulations.

• Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible.

• Follow our ethical business conduct guidance.

• Manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.

• Optimize the own work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function, Team Leader, others).

Minimum Qualifications:

• Curiosity about analytical instruments, systems, applications, new products and technologies.

• Technical education or chemical background.

• Proficient in German and good knowledge of English language.

• Driving license.

• Excellent inter-personal, self-motivational and negotiating skills.

• Passion to travel mainly within Switzerland. For training or special calls, international traveling including all EMEA Territory and the US is required.

Preferred Qualifications:

• 2-3 years’ experience servicing of our Molecular and / or Chromatography products or as a user.

• Good hardware and software skills especially of Windows operating systems and applications as well as Microsoft Office package.

• Strong problem solving skills.

• Proven organizational skills with the ability to handle multiple tasks with different priorities.

• Knowledge in French is an advantage.